Specialist insurer Park Home Assist has scooped another prestigious award. We learn more…

Park Home Assist Insurance Services (part of Assist Insurance Services Ltd) has won an award at the 2024 British Insurance Awards.

On the 3 July, the company was announced as winner of the 2024 Customer Experience Award, one of the most prestigious awards in the insurance industry.

A few months ago, Park Home Assist was shortlisted for three British Insurance Awards – a huge achievement in its own right. The team was absolutely delighted to have been recognised by the insurance industry once again with this award.

Swish ceremony

The Park Home Assist team headed to London for the ceremony, which is held at the Royal Albert Hall.

There were many submissions for the 2024 Customer Experience Award and Park Home Assist was up against some much larger organisations, so to actually win is an outstanding achievement.

The Customer Experience Award is open to any UK-based insurer and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey, from marketing to sales to customer service.

Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. All entrants had to demonstrate how they have used online and offline processes to make sure the customer experience is as smooth as possible, reducing barriers that might prevent them from obtaining a quote or renewing their insurance. ​​ This relates to the availability of services out of hours, where customers can now renew their policies online and also obtain an insurance quote using their quote and buy online facility.

‘Hard work and dedication’

Reflecting on this achievement, Claire Leech, director at Park Home Assist, commented: ‘This award is recognition of the hard work and dedication of our entire team. It underscores our commitment to putting customers at the heart of everything we do. We are immensely proud of this achievement and motivated to continue delivering exceptional service. We will continue to create value for our customers, be a trusted partner in their times of need and remain committed to pushing the boundaries of service excellence.’

About Park Home Assist

Park Home Assist Insurance is one of the UK’s leading providers of residential park home insurance, with more than 19 years’ experience and 30,000 policyholders. The insurer delivers competitive premiums and comprehensive cover to park home owners, as well as providing the industry’s leading manufacturers the Platinum Seal Structural Warranty Scheme.

Park Home Assist believes in traditional service values, placing customers’ needs at the heart of this. This has been recognised multiple times by the insurance industry.

The company has been awarded the 2024 Platinum Trusted Customer Service Award by Feefo, 2022 Customer Care Award, 2022 Personal Lines Broker of the Year Award, 2020 Personal Lines Broker of the Year Award and the 2017 Insurance Times’ Claims Excellence Award for claims handling.

If you’re looking for a traditional, independent and family-run park home and leisure lodge insurance specialist, want to be treated like an individual and receive the highest quality personalised service, without the need to work through a call centre, then speak to Park Home Assist about your insurance needs on 01604 946 792 or visit www.parkhomeassist.co.uk